After many years of working with customers, vendors, and strategic alliance partners, in 1998 SpectrumRetail launched its Consulting Services division. This division is responsible for coordinating SpectrumRetail products with other, related customer needs and requirements.
Services Offered
- Project Management
- Application Development & Customization
- Training
- Customer Support / Help Desk
- Installation, Implementation, & Operational Support
- Documentation
Training
SpectrumRetail has extensive experience in providing specialized training for customers' exacting needs. Below is some of the training that we can provide:
- Implementation/Deployment
- Management "Train the Trainer"
- Management Training
- Engineer Training
- End-user Training
Customer Support Services
In addition to the standard end-user support plans offered by SpectrumRetail, a customized support plan can be designed to meet customer requirements. SpectrumRetail uses different support methods to solve individual customer needs. Individual support desks can be designed for specific needs, including:
- Customized reporting capabilities
- Staffed by skilled SpectrumRetail support personnel
- Detailed troubleshooting history by site
- Continuous certification process of HD analysts
- Multiple levels, or tiers of support available
- 24x7 support option
- Installation, Implementation, & Operational Support
Installation and Roll-out
SpectrumRetail also provides other services related to roll-out and ongoing system support such as:
- SQL Server or Oracle DBA availability
- Hardware compatibility testing
- Assessment of retail/business needs and goals
- Network Architecture evaluation
- Hardware needs assessment
- Training needs assessment
- Integration Consulting
- Business procedure reviews
- Resource demands/Allocation review (personnel)
- Reporting Methodology
- Internal Data Requirements
- Business Rules requirements
- Application deployment planning
Documentation
Documentation is important for all successful implementations. We can provide documentation such as:
- Student Guide
- Instructor Guide
- Train-the-Trainer Guide
- End-user/Clerk documentation
- End-user/Store Manager, Regional Manager documentation
- End-user/Engineer documentation
- Release Notes
- Statement of Works
- Catalog of Publications Synchronization
- Database Container documentation
- Business Rule Engine documentation